Qualifications and Experience
- Experience leading BPR efforts for large organizations and analysing customer business processes and functions.
- Expertise in providing group facilitation, interviewing, training, and providing additional forms of knowledge transfer.
- Experience in driving efficiency, compliance, and modernization across different business lines to achieve company objectives using selected SaaS/PaaS offerings/products.
- Proof of prior modular planning, redesign of existing business processes to eliminate inefficiencies and redundancies.
Duties and Responsibilities
- Drive high-level specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key business users' stakeholders.
- Preparing and running functional and technical design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
- Ensuring process-related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
- Ownership for completing, developing, and improving required documentation such as process flow diagrams, solutions designs, as-built documentation, roles/responsibilities, workshop agendas, presentations, and gap analysis reports.
- Organizing and executing test cycles, developing test scripts and automated tests.
- Documenting user stories with acute attention to detail, reviewing with stakeholders, gaining acceptance criteria and managing stories throughout the development lifecycle with teams.
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