Our client is a public corporation, and they are hiring for a managerial grade position to join them. Reporting to sub-head of IT, the role will oversee the IT service management processes, such as operation, incident and change management.
Responsibilities:
- lead a team to monitor and ensure day to day IT operation and service meet the operations' KPIs
- Design, plan, and lead the ITIL process and managed operations, preparing professional reports and documentation
- Identify client's needs and overseeing the IT service delivery
- Identify, manage and keep track of incident and problem
- Monitor and report on service performance and develop service level agreements
- Ensure all procedure and documentation for operation is updated and recorded properly
- Work with other departments on platform support and management
Requirement:
- Degree holder in Computer Science or IT related with minimum 6 years' working experience in solution and delivering quality service
- Strong IT knowledge or experience in data centre operation, infrastructure change and production operations support, such as Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware, HP, Dell, Enterprise-level SANs, multi-carrier WANs, and mobile devices
- solid experience of implementing excellent ITIL processes and Holder of ITIL is a plus
- ability to manage stakeholders, vendors, and operation team
- Fluent communication, both written and spoken, in English and Chinese
- Service-oriented, good communication and problem-solving skills
- Candidates with less experience will be considered for junior position
