IT Supervisor (Retail)

Location: Central and Western District
Job Type: Permanent
Posted: about 1 month ago
Contact: Jasper Tsang
Reference: 257746


  • Lead and manage a team responsible for delivering comprehensive IT services to Hong Kong and Macao stores and offices, including incident management, problem management, change management, and service request fulfilment.
  • Collaborate with cross-functional teams and business stakeholders on projects implementation
  • Monitor and manage vendors to ensure adherence to service level agreements and quality standards
  • Establish and maintain key performance indicators (KPIs) to measure and improve IT service performance
  • Assist non-office hours incident escalation where required


  • Diploma or above in Computer Science or a related discipline
  • 5 years relevant experience in IT Service management and vendor management, preferably in a Retail/FMCG company
  • With ITIL qualifications is a plus
  • Self-motivated, able to work independently and under pressure with good leadership, stakeholder support and communication skills
  • Good interpersonal and communication skills in both written and spoken English and Chinese