IT Support Analyst

Job Type: Permanent
Posted: almost 4 years ago
Contact: Jacky Ng
Reference: 192775_1554773918


  • Ability to perform problem analysis and recommend solutions not necessarily covered by standard operating procedures.
  • Provides Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking.
  • Monitors, installs, troubleshoot, and upgrades desktop and laptop based solutions. Provides Tier 1 support for WAN, LAN and Windows based solutions including but not limited to: Office365, Active Directory Management and Backup Operation.
  • Ability to continuously improve the Help Desk and other day-to-day processes.
  • Ability to work within a team.
  • Create and update documentation as changes are made.
  • Ability to communicate effectively.
  • Ability to seek out, manage and work with vendors.
  • Supervise local IT support of remote site.


  • More than 2 years' experience of IT Help Desk with focus on desktop and laptop environments.
  • CCNA, MCSA, MCITP, ITIL certificate is preferable.
  • Experience with server and network security in an enterprise environment.
  • Experience with support of AD, TCP/IP, DNS and DHCP services.
  • Experience with support of Hyper-V, SQL Server, Terminal Server and Backup.

Requires excellent communication skills.

  • Requires a strong customer service orientation.
  • Requires strong vendor management experience.
  • Requires project management experience.
  • Must adhere to all standard operating procedures.
  • May require some travel providing support extension to other offices.
  • Must be able to effectively operate as a member of a cross-functional Global team.


  • Requires a Bachelors degree in Computer Science or equivalent experience.
  • Experience with supporting sourcing organizations