Our client is the largest service provider of customer communication management solutions in Australia with a leading presence throughout Asia. Their clients in Australia and Asia include all of the major banks, insurance giants, the majority of the utilities providers, and major telecommunications companies.
Account Manager
Job Description:
- This role is responsible for the management of current major accounts, identify growth opportunities, leading the development and delivery of new services to the customers and achieving growth goals.
Responsibilities:
- Managing the overall requirements of a portfolio of clients
- Working closely with the customer to identify and clarify present and needs from job receipt
- Maintaining good relationships with clients and identifying new sales opportunities within existing accounts by up-selling and cross-selling
- Engaging in project management duties
- Supporting client audits
- Lead cross-functional teams in the development and implementation of strategies
- Conduct business and services reviews with both internal and external senior stakeholders
- Ensure the delivery of service in compliance to corporate and governance framework
Requirements:
- Bachelor's degree with minimum 5 years of proven track record in major account management
- Direct marketing / industry knowledge and experience will be regarded
- Proven experience in professional services industry is preferred
- Excellent interpersonal and communication skill
- Proficient with problem identification and conflict resolution
- Fluency in written and spoken English and Chinese, including Mandarin
