Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Contract
Location: Quarry Bay, Eastern District
Salary: neg.
Start Date: ASAP
Reference: 202587_1585559318
Contact Name: Alice Tong
Contact Email:
Job Published: March 30, 2020 17:08

Job Description

Key accountabilities:

  • Provide high quality application support to business, fulfilling requests accurately and in a timely manner.
  • Diagnose and resolve application incidents and problems in a range of critical software applications for sales and marketing.
  • Monitor high priority incidents and performance problems, conduct root cause analysis and deliver resolution to avoid recurrence.
  • Complete change management assessments and support change management at the organizational level.
  • Perform stakeholder management, particularly in supporting and engaging senior business leaders.
  • Assist in developing support processes and ensure up-to-date documentation is available for cross team knowledge sharing and development.
  • Test software components to ensure enhancements and patches delivered to customers are in full working order. Conduct System Integration Testing (SIT) and coordinate User Acceptance Test (UAT) - including test case and document preparation
  • Provide configuration assistance to customers and partners building solutions.
  • Systems management and monitoring of server tasks to ensure incoming and outgoing data is processed reliably on schedule.
  • Utilize global/regional applications to fulfil local business requirements, assist local users in deployment of global/regional applications.
  • Ensure consistent and high-quality delivery against internal governance and best practice standards of software development.
  • Other duties as may reasonably be required.

Requirements for the role:

  • University graduate with a degree preferably in computer science or a related discipline. Candidate with ITIL v3/v4 Foundation certification is preferred.
  • 5 years of experience in the IT field, with around 2 -3 years of application support experience in cross-functional environment and sizable organization, preferably in retail or distribution industry.
  • Experience in end-to-end system development lifecycle (SDLC) including requirements analysis, development, testing, deployment, and maintenance.
  • Experience in collaborating with external development team and vendors for project delivery.
  • Good interpersonal skills to work with internal and external teams
  • Strong communication and interpersonal skills with good command of written and spoken English and Chinese.
  • Solid experience and knowledge in MSSQL to generate tables, query, extract & update data, etc…
  • Good knowledge of: ServiceNow, Jira, Confluence, MS Office, MS AD DS, Citrix, MSDOS, Webservices, FTP

Interested parties please send your resume by Apply Now

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