Business Analyst

Location: Quarry Bay, Eastern District
Job Type: Contract
Posted: 6 days ago
Contact: Benny Wong
Discipline:
Reference: 190148_1543827680

Our client is a leading international tobacco company, they are looking for a Business Analyst to join their team for their project.


Responsibilities

  • Complete change management assessments and support change management at the organizational level.
  • Identify, analyze, and prepare risk mitigation tactics.
  • Create actionable deliverable such as communication plan, road map, and coaching plan.
  • Perform stakeholder management, particularly in supporting and engaging senior business leaders.
  • Follow Information Technology Infrastructure Library (ITIL) best practices.
  • Provide high quality application support to business, fulfilling requests accurately and in a timely manner.
  • Diagnose and resolve application incidents and problems in a range of critical software applications for sales and marketing.
  • Monitor high priority incidents and performance problems, conduct root cause analysis and deliver resolution to avoid recurrence.
  • Assist in developing support processes and ensure up-to-date documentation is available for cross team knowledge sharing and development.
  • Test software components to ensure enhancements and patches delivered to customers are in full working order.
  • Provide configuration assistance to customers and partners building solutions.
  • Systems management and monitoring of server tasks to ensure incoming and outgoing data is processed reliably on schedule.
  • Ensure the system design reflects user requirements by conducting system design review with business analysts.
  • Utilize global/regional applications to fulfill local business requirements, assist local users in deployment of global/regional applications.
  • Conduct System Integration Testing (SIT) and coordinate User Acceptance Test (UAT).
  • Document project artifacts and deliverable such as test cases and test results.
  • Ensure consistent and high quality delivery against internal governance and best practice standards of software development.
  • Other duties as may reasonably be required


Requirements

  • University graduate with a degree preferably in computer science.
  • 5 years of experience in the IT field, with at least 3 years of application support experience in cross-functional environment and sizable organization, preferably in retail or distribution industry.
  • Experience in end-to-end system development life-cycle (SDLC) including requirements analysis, development, testing, deployment, and maintenance.
  • Good knowledge of operating systems, desktop systems, application environment, and latest web technologies.
  • Good understanding of enterprise information system architecture, internet development/evolution, social media, e-commerce, user experience, and related disciplines.
  • Experience in collaborating with external development team and vendors for project delivery.
  • Strong analytical and problem solving skills, able to work with challenges and adapt quickly to ambiguity and changing priorities in fast-changing environment.
  • Ability to think out-of-the-box and solve critical issues with high learning agility and under pressure.
  • Able to work independently and as a team to ensure the best possible service and solution is delivered to the customer.
  • Communicate ideas and solutions clearly and concisely in both verbal and written dialogue, for technical and non-technical audiences.
  • Strong communication and interpersonal skills with good command of written and spoken English and Chinese.
  • Good learning attitude and strong result and quality driven mindset.