Business Analyst

Location: Quarry Bay, Eastern District
Job Type: Contract
Posted: 18 days ago
Contact: Benny Wong
Reference: 190148_1546505258

Our client is a leading international tobacco company, they are looking for a Business Analyst to join their team for their project.


  • Complete change management assessments and support change management at the organizational level
  • Identify, analyze, and prepare risk mitigation tactics
  • Create actionable deliverable such as communication plan, road map, and coaching plan
  • Perform stakeholder management, particularly in supporting and engaging senior business leaders
  • Provide high quality application support to business, fulfilling requests accurately and in a timely manner
  • Diagnose and resolve application incidents and problems in a range of critical software applications for sales and marketing.
  • Assist in developing support processes and ensure up-to-date documentation is available for cross team knowledge sharing and development.
  • Test software components to ensure enhancements and patches delivered to customers are in full working order
  • Ensure the system design reflects user requirements by conducting system design review with business analysts
  • Utilize global/regional applications to fulfill local business requirements, assist local users in deployment of global/regional applications
  • Conduct System Integration Testing (SIT) and coordinate User Acceptance Test (UAT)
  • Document project artifacts and deliverable such as test cases and test results


  • University graduate with a degree preferably in computer science.
  • 5 years of experience in the IT field, with at least 3 years of application support experience in cross-functional environment and sizable organization, preferably in retail or distribution industry.
  • Experience in end-to-end system development life-cycle (SDLC) including requirements analysis, development, testing, deployment, and maintenance.
  • Good knowledge of operating systems, desktop systems, application environment, and latest web technologies.
  • Good understanding of enterprise information system architecture, internet development/evolution, social media, e-commerce, user experience, and related disciplines.
  • Strong analytical and problem solving skills, able to work with challenges and adapt quickly to ambiguity and changing priorities in fast-changing environment.
  • Able to work independently and as a team to ensure the best possible service and solution is delivered to the customer.
  • Communicate ideas and solutions clearly and concisely in both verbal and written dialogue, for technical and non-technical audiences.
  • Strong communication and interpersonal skills with good command of written and spoken English and Chinese.