Responsibilities
- Operate the infrastructure and computers via centralized console, on-line or remote terminal.
- Execute recover procedures, and system restart
- Maintain records of machine performance and production
- Record equipment problems and place service calls
- Provide guidance to and assist in the training for less experience computer operators
- Ensure established procedures are being maintained
- Assist support to analysis technical problems and implement solutions in accordance with given instructions
- Perform service center help desk duties
- Operate input/output devices such as tape drives
- Monitor supply inventory levels
- Drive problem analysis and resolution for incidents that affects infrastructure operations
- Perform infrastructure monitoring and distribute alerts to responsible groups of support
- Follow the instruction from senior / supervisor and manager per related assignment
Requirements
- At least three years of experience as a Computer Operator or related role
- Less experience will be considered as a Entry Level / Junior Computer Operator
- Associate degree or higher in computer science or related field
- Excellent problem solving skills.
- The capability to work well in high-pressure situations
- Great written and verbal communication ability
- The willingness to learn the technical skills needed to manage our computer system, including use of monitoring software and automation software
- Immediately available is preferred
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