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Helpdesk Professional (Renewable Contract)

Job Title: Helpdesk Professional (Renewable Contract)
Contract Type: Contract
Location: Central and Western District, Hong Kong
Industry:
Salary: neg
Start Date: ASAP
Reference: 176175_1503999597
Contact Name: Alice Tong
Contact Email: alice.tong@peoplebank.asia
Job Published: August 29, 2017 17:39

Job Description

Working at 1st tier Banking environment!

Duties:

  • Preparing IT documentation
  • Working with end-users with varying levels of technical knowledge
  • Provide support on desktop and mobile applications such as Microsoft and Adobe products.
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the Customer.
  • Prompt response to users and supervisor on the incidents

Requirements:

  • University Graduate in Computer Engineering/Computer Studies or related discipline
  • At least 4 years relevant working experience in supporting computers and networks
  • Solid experience on desktop support and highly skilled on problem solving
  • Knowledge to support cloud solutions is definitely an advantage
  • Proficient in Windows 7, MS Office 365, Project, Visio, Adobe Product, SQL, McAfee Client, problem diagnosis tools and remote support tools
  • Technical certifications: Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician have an advantage.

Interested parties please send your CV to alice.tong@peoplebank.asia or contact Alice TONG by 2819-2981.

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