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Helpdesk Support

Job Title: Helpdesk Support
Contract Type: Contract
Location: Central and Western District, Hong Kong
Industry:
Salary: neg,
Start Date: ASAP
Reference: 183281_1526529628
Contact Name: Alice Tong
Contact Email: alice.tong@peoplebank.asia
Job Published: May 17, 2018 12:00

Job Description

Our FSI client is seeking for potential helpdesk support candidate with the details as below:-

  • Frontline Helpdesk Support - troubleshooting and resolving computing hardware and applications (general and proprietary software)
  • Following up with internal customers to ensure full resolution of issues
  • Managing the service desk ticket queue and perform ticket triage/escalation to appropriate support teams as necessary
  • PC Workstation installation and relocation work, including (but not limited to):
    • PC / Notebook / Monitor installation and configuration
    • Hardware and software technical support, inventory, and documentation
  • Support for mobile devices (knowledge of AirWatch is preferred)
  • General support activities as per instructions from supervisor
  • General health check/maintenance tasks as per instructions from supervisor
  • Contribute to the development of the internal support knowledge base (including documenting solutions to issues, updating/revising training manuals, etc.)

Interested parties please send the resume by Apply Now.