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In-house IT Support

Job Title: In-house IT Support
Contract Type: Permanent
Location: Quarry Bay, Eastern District
Industry:
Salary: Neg.
Start Date: ASAp
Reference: 190151_1580349730
Contact Name: Alice Tong
Contact Email: alice.tong@peoplebank.asia
Job Published: January 30, 2020 10:02

Job Description


Key accountabilities:

  • Responsible for providing efficient and professional first level technology support to the business users via email, telephone, or in person.
  • Conduct initial assessment, triage, research, and resolution of technology related incidents and requests, either on-site or remotely.
  • Establish and maintain effective relationships with business clients, local IS team members, local IS partners, Global Help Desk, and service providers (e.g. CSL, Dell, HP, Vision, Chubb, etc).
  • Maintain end-user-computing operation and service delivery channel for business users.
  • Develop and document support process improvement, and contribute to the change management process.
  • Support hardware/software purchase by requesting quotations from vendors and by submitting purchase requisitions.
  • Evaluate hardware/software for purchase, recommend new configurations, and develop cost estimates and make recommendations for systems development and upgrades to existing systems.
  • Responsible for asset and inventory management of hardware/software.
    • Purchase and replacement planning
    • Device planning for contingency, loan, conferencing, etc.
    • Hardware disposal
    • Annual physical hardware count for SAP reconciliation
    • Annual software license review
  • Support HK IS project implementation and other duties as may reasonably be required.
  • Provide ad-hoc non-office hour support in response to business requirements if necessary.


Requirements for the role:

  • University graduate with a degree preferably in computer science or a related discipline. Candidate with ITIL v3 Foundation certification is preferred.
  • Relevant experience in IT operations support, especially in supporting iOS/Android mobile devices and audio visual equipment will be an advantage. Experience in Microsoft Office suite of applications.
  • Good communication, interpersonal and presentation skills.
  • Good learning attitude and strong result and quality driven mindset.
  • Excellent command of English and Cantonese, both spoken and written.
  • Prior working experience in MNC will be an advantage.



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