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Internal Communication Specialist (Renewable Contract)

Job Title: Internal Communication Specialist (Renewable Contract)
Contract Type: Contract
Location: Kowloon, Hong Kong
Industry:
Salary: negotiable
Start Date: ASAP
Reference: 163067_1535594496
Contact Name: Alice Tong
Contact Email: alice.tong@peoplebank.asia
Job Published: August 30, 2018 10:01

Job Description

  • To leverage the power of visual communication and strength of relationship with business users to create a satisfying customer experience for them. Through Customer Intel through daily interactions with business colleagues.
  • To execute the change management initiatives of new and refreshed Group IT services for our business users.
  • To communicate technical concepts in a way that our business user and stakeholders can
    understand it easily.
  • To understand the core messages required for a given change program and subsequently to
    articulate and deliver clear messages for business users and stakeholders.
  • To analyse user activity data by analytic skills to formulate an appropriate strategy in delivering change management strategic plan including the communication in two-ways and visual.
  • To manage change management materials and communication collaterals production including communication writing in email, newsletter, quick reference guide, tips and tricks, FAQ and relevant materials like multi-media, graphics, video…etc. where self-developed in-house, or produced by external service providers with your management.
  • To plan, setup and manage resources to maintain the quality of the deliverables including relevant equipment and tools.
  • To develop, motivate and promote self-learning practise in IT knowledge and skills across business groups.
  • To provide regular analytical reports about the change management communication plan.
  • Demonstrated status reporting skills (require to provide regular update/reporting to management on progress of change management plans)
  • To communicate and work with relevant IT teams to get familiar with the IT services and solutions.
  • Influence business users to embrace technology
  • Build two-ways communication with business users.
  • Strategize communication activities, tools and events to manage users' usage expectations.
  • To develop and deepen Customer Experience relationship with business users.
  • To identify and groom Change Champions.
  • Proactive explore the use of various technology and media for communication.
  • Study feedback and share insights for improvements - with visibility of issues from the ground
  • This role is very "hands on" and required candidate to multi-task. Candidate needs to demonstrate a can-do attitude to ensure change impact is managed for our business users.

    Requirements
  • Minimum 5 years of relevant working experience as a Change Management/Business analyst or equivalent with exceptional stakeholder engagement skills, presentation skills, organization skills and a strong attention to detail;
  • A recognised degree in Communications, Marketing, Business Administration or related disciplines with proficient IT skills;
  • Experience in Microsoft Office software such as Outlook, Excel, Word, PowerPoint, , Skype, Lync, Skype for Business, SharePoint, Windows 7 & 10, Apple iOS, Mac OS, Android and VOIP phones will be highly regarded;
  • Self-initiative, experienced and strong in communication, interpersonal and influencing skills
    Strong in writing and visual communication design and build, sharing and listening skills with
    patient, empathy;
  • Strong experience in managing stakeholders at all levels from IT Subject Matter Experts/project delivery teams, business end users, business influencers, middle management as well as senior management;
  • Understand the Change Management about IT services and solutions for business users, strong in facilitate and motivate business users throughout the transition journey;
  • Neat and tidy outlook;
  • Good in deliver and articulate IT technical concepts/features in layman terms for effective
    communication;
  • Positive thinking, good working and learning attitude;
  • Good presentation, documentation and report writing skills in English and Chinese;
  • Good spoken in English, Cantonese and Putonghua;
  • Willing to travel and accept short-term overseas assignments as and when required.
  • Fresh graduates will be considered for junior position.

Interested parties could send your resume by Apply Now.

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