Key responsibilities:
- Enable smooth digital adoption experience for company-wide users through creating/designing compelling visual communications (user guide, emails, broadcast, information site, video, training content, FAQ, etc).
- Be at the forefront to adopt and test digital tools to recommend positioning, define use case for various user segments and plan suitable change management initiatives.
- Plan and execute change management initiatives for business users to adopt digital tools for their work to drive values perception, culture and behavior change across the target user group.
- Build good collaboration with project teams to assess change impact and execute suitable change management program for company-wide IT related initiatives such as Office 365, modern workplace, automation, digitalization, etc.
- Apply comprehensive measurement tools and metrics to gauge change communications programs' effectiveness and improve short and long term strategies.
- Be the power user and ambassador of IT self-service tools.
- Build relationship with business users/communities to create satisfying customer experience.
- Identify and groom Change Champions across the company
- Work together as a team to brand IT as business partners by providing fit for purpose solutions and maximizing business values along the digital transformation journey towards the digital utility of the future.
- Digitalize and also identify opportunities to consolidate, optimize and/or eliminate paper-based and/or manual business processes across the organization to help reduce costs and improve efficiency.
- Create reports and proposals to facilitate communicate with various stakeholders with Power Point.
- Plan, coordinate and facilitate training, reach out, event, campaigns to reach colleagues in order to enable smooth digital adoption
Requirements:
- Bachelor's degree in Marketing, Information Systems, Organization Communications, Business Administration or related disciplines with minimum of 3 years of working experience in Change Management, Visual Communications or equivalent roles. Candidate with less experience will be considered as Analyst.
- Strong professional language proficiency in spoken and written Chinese and English. Additional skills in Mandarin would be an advantage.
- Proficiency in creating compelling visual communication by creating/combining attractive graphic design with suitable messages to allow digital adoption.
- Proactiveness and willingness to learn and be in the forefront to test and explore new technology are essential.
- Confidence in using Microsoft Office 365 suite. Experience or willingness to learn and apply Power Platform tools for work (Power Apps, Power Automate, Power BI) will be preferable.
- Proficiency in using Microsoft Power Point to make compelling promotional documents, reports and proposals will also be preferable.
- Capability to understand technical change and write easy to understand messages for business users is highly sought after.
- Experience with developing use cases for various digital tools so it can be easily adopted by various user persona/background.
- Self-initiated, strong teamwork, creative with good analytical, problem solving, communication and interpersonal skills.
- Good at facilitation, negotiation, influencing, project management, change management and relationship management.
- Strong demonstrated business analysis skills is an advantage.
- Experience in business process reengineering/ streamlining/ Business process automation/ workflow automation is an advantage.
- Proficiency in Adobe Illustrator/Photoshop will be beneficial
- Good documentation/ report writing/ training skills
- Good attention to details
Interested parties please share your resume by Apply Now.
