IT Application Support (Renewable Contract)

Job Title: IT Application Support (Renewable Contract)
Contract Type: Contract
Location: Quarry Bay, Eastern District
Salary: Neg.
Start Date: ASAP
Reference: 211143_1617253270
Contact Name: Alice Tong
Contact Email:
Job Published: April 01, 2021 13:01

Job Description


Responds to user's support requests on any agreed communication channels and logs support request in Service Now, with the following high-level scope:

  • Users and roles management
  • Interface monitoring
  • Training and advisory role relating to the supported application
  • System continuity plan
  • Bugs & issues resolution
  • Mobile app deployment
  • Configuration management
  • Infrastructure and database support
  • Handheld and iPad configuration
  • Project deployment support (e.g. UAT, deployment, hyper care)
  • Follow incident management process and troubleshoots on known/common issues.
  • Coordinate and consult with Local SME, and Global support team.
  • Weekly & monthly coordination meeting & progress update.
  • Service Now Tickets & Change monitoring and follow up.
  • Maintain and deliver Knowledge Base and FAQ.


  • Knowledge and experience in IT troubleshooting and service & incident management.
  • Medium-level knowledge in Database and Server administration (e.g. SQL, scripting, trigger & stored procedure, SSIS, Windows Task Schedule & Service).
  • Basic understanding of Windows Server and Domain Isolation (SDI), Internet Information Server (IIS), and AWS (S3 bucket) structure.
  • Ability to work both as a team collaborating with other support team and business (e.g. Database & Server support team, Global support team, etc.)
  • Ability to handle customer requests and complaints.
  • Familiar with Service & Change Management Processes.
  • Fluent communication with Cantonese and English.

Interested parties please share your resume by Apply Now.