Our client is a well known financial service provider. Due with its team expansion, they are actively looking for technical service engineers to join their client service team.
IT Technical Service Specialist
Job Duties:
- Technical and functional support for the desktop and mobile trading platforms, including connectivity and network testing, by phone, chats and tickets
- Liaising between internal teams and customers to ensure a prompt and effective resolution of escalated issues
- Managing escalations to our development team on technical issues
- Addressing client enquiries
Job Requirement
- Bachelor's degree with at least 2 years in a client facing role
- Experience with Windows/Mac software and connectivity support
- Fluency in English and Cantonese is a must
