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IT Service Analyst (1-year renewable contract)

Job Title: IT Service Analyst (1-year renewable contract)
Contract Type: Contract
Location: Sha Tin District, Hong Kong
Industry:
Salary: neg
Start Date: ASAP
Reference: 250593
Contact Name: Alice Tong
Contact Email: alice.tong@peoplebank.asia
Job Published: October 07, 2022 16:25

Job Description

  • Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services
  • Prepare reports on data trends and patterns
  • Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and potential areas of concern to key stakeholders
  • Identify and drive system and workflow improvements to enhance the operation automation and self-service enablement
  • Continuously review and identify opportunities to improve the change management process
  • Facilitate in any assigned meeting to evaluate the change impact and readiness to mitigate risk

Requirement

  • 3 years equivalent work experience with tertiary qualifications
  • Experience in data analysis is desirable
  • Fluency in English and Chinese
  • Familiar with ITSM practices and any ticketing tools

Interested parties please send your resume by Apply Now.