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IT Support Engineer (Renewable contract) (Open to Fresh Grad)

Job Title: IT Support Engineer (Renewable contract) (Open to Fresh Grad)
Contract Type: Contract
Location: Hong Kong
Industry:
Salary: Neg.
Start Date: ASAP
Reference: 202954_1595496442
Contact Name: Alice Tong
Contact Email: alice.tong@peoplebank.asia
Job Published: July 23, 2020 17:27

Job Description

  • Provide the remote, on-site and over the phone technical support within the agreed service levels, covering desktop, mobile device, communication systems and application software
  • Identify, diagnose, and resolve computer, application, mobile device, system and network issues
  • Ensures proper documentation, notification, escalation and tracking and follow up of all incidents
  • Support in Office and Remote warm site.
  • Handle technical inquiries and provide level 1 support within the agreed service levels, covering desktop, mobile device, communication systems, network issues and application software.
  • Assist and train users to improve the user experience with various IT products.
  • Maintenance of company databases, user guides, sharepoint and website.
  • Responsible for supporting end user software such as Microsoft/Mac OS, MS Office, Video Conferencing etc.

Requirements:

  • Bachelor Degree / Diploma in Computer Science or related disciplines
  • Minimum 2 years' working experience in supporting Linux, Windows and MS Office
  • Knowledge of deploying system management and administration
  • Strong in computer hardware knowledge
  • Good command of written and spoken English and Chinese
  • Fresh graduates are also welcomed for other junior positions

Interested parties please click "Apply Now" for application