Our client is a well-established corporate in Hong Kong. They are searching for an Internal IT Trainer to provide trainings to all IT users within their corporate. Reporting to Customer Interaction Services Manager or team lead, the appointee will be responsible for the following duties:
- Deliver IT related training to 5,800+ computers users via face-to-face, online material sharing, videos, etc.
- Identify and analyse the business users skill gaps in various technologies they use on a regular basis in practical work scenarios based with relevant demonstration, skill transfer/development for business users to adopt the use of IT services and solutions effectively
- Support and plan the whole training from planning, setting up, managing the resources, coordination, material preparing, documentation handling, etc.
- To analyse the training related data
- Drives overall users' satisfaction through the training and communication of deliverables
- Able to understand the core messages required for a given change program and subsequently to articulate and deliver clear messages appropriately depending on audience
- Other ad hoc duties as assigned
Requirements
- A recognised university degree or relevant disciplines with proficient IT skills;
- Minimum 5 years of relevant working experience, with exceptional skills in IT services and solution training, presentation, communication;
- Self-initiative, experienced and strong in communication, interpersonal and influencing skills
- Strong in training, sharing and listening skills with patient, empathy;
- Understand the Change Management about IT services and solutions for business users, strong in facilitate and motivate business users throughout the transition journey;
- Good in deliver and articulate IT technical concepts/features in layman terms for effective communication;
- Positive thinking, good working and learning attitude, work independently, presentable and acceptance of responsibilities;
- Good presentation, documentation and report writing skills in English and Chinese;
- Good spoken in English, Cantonese and Putonghua;
- Willing to travel and accept short-term overseas assignments as and when required
Interested parties could send us the CV by Apply Now
