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Network Engineer (Genesys) (Subject to renew)

Job Title: Network Engineer (Genesys) (Subject to renew)
Contract Type: Contract
Location: Mong Kok, Yau Tsim Mong District
Industry:
Salary: Negotiable
Reference: 188626_1538703126
Contact Name: Man-e Yuen
Contact Email: myyuen@peoplebank.asia
Job Published: October 05, 2018 09:32

Job Description

Duties:

  • Perform Project Management
  • Responsible for Call Centre migration
  • Test strategy planning
  • Manage implementation in Data Center
  • Perform troubleshooting


Requirement:

  • Higer Diploma / Degree in Computer Science or equivalent
  • At least 3 years working experience in Voice
  • At least 3 years experience in Multimedia Contact Center solutions such as Genesys platforms, etc
  • Knowledge of Routing Strategy concepts and configuration
  • Non-IVR call flow design and configuration
  • Good interpersonal and communication skills
  • Analytical, consulting, troubleshooting, communication and documentation skills
  • Good team player, proactive, self-motivated and open-minded
  • Proficiency in spoken and written in both Chinese and English