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On-site IT Support Engineer

Job Title: On-site IT Support Engineer
Contract Type: Contract
Location: Kowloon, Hong Kong
Industry:
Salary: Negotiable
Reference: 176529_1518602407
Contact Name: Man-e Yuen
Contact Email: myyuen@peoplebank.asia
Job Published: February 14, 2018 18:00

Job Description

Responsibilities:

  • Provide helpdesk, remote & on-site support
  • Investigating, troubleshooting, isolating and documenting problems
  • Keep update the case status and make escalation to related parties
  • Communicate with customers on problem situations
  • Perform other related duties as assigned

Requirement:

  • Higher Diploma or above in Computer Science, or related disciplines
  • Knowledge in Microsoft Windows server and PC environment
  • Knowledge of LAN and WAN is preferable
  • At least 1-2 years working experience in configuration and troubleshoot on Windows & Exchange Servers
  • Good knowledge in Microsoft Active Directory services, including domain controller, domain name system, dynamic host configuration protocol service
  • Good customer service and interpersonal skills
  • Holder of MCSA / CCNA is preferable
  • Self-motivated, customer oriented and able to work under pressure
  • Proficiency in spoken and written in both Chinese and English