Connecting...

Senior Service Desk Agent (renewable contract)

Job Title: Senior Service Desk Agent (renewable contract)
Contract Type: Contract
Location: Sham Shui Po, Sham Shui Po District
Industry:
Salary: neg
Start Date: ASAP
Reference: 180141_1515150914
Contact Name: Alice Tong
Contact Email: alice.tong@peoplebank.asia
Job Published: January 05, 2018 19:15

Job Description


Job Description:

  • With solid Service Desk experience and generic IT knowledge
  • Perform level 1 support on troubleshooting, incident Ticket Escalation
  • Provide IT system usage support to clients' end users
  • Maintain Service Level Agreement on providing technical support service
  • Responsible ticket resolving according to case severity

Requriements

  • Higher Diploma or above in Computer Science or other related subjects
  • 3+ years working experience in helpdesk support or IT support call handling
  • Good communication and presentatio skills
  • Less experience candidates will be consider as Service Desk Agent

Interested parties please click Apply Now or contact Alice Tong by 2819-2981