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Service Delivery -- Manager

Job Title: Service Delivery -- Manager
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 251096
Contact Name: Senny Leung
Contact Email: senny.leung@peoplebank.asia
Job Published: October 27, 2022 17:57

Job Description

Our client is a top firms among the numerous IT Services & Consutling firm. They are hiring for a Service Delivery Manager for the project team.

Job Duties:

  • Lead a IT technical support team (system admin and IT support services)
  • Ensuring their ongoing effectiveness and efficiency are reviewed, make sure overall service delivery is balanced with available resources
  • Participated in service budgeting, suggesting on areas of possible improvement to reduce costs and service delivery times
  • Provide management and provide architectural direction and guidance to the technical support team working on the projects
  • Coordinate daily activity and flow of projects through multiple departments to verify on-time product delivery.
  • Monitor team performance, adhered to service level agreements (SLAs), manage vendor

Requirements:

  • Bachelors' Degree in Computer Science, Information System, Business Management or related disciplines
  • 5 years or above in IT Infrastructure management experience
  • Hands on in managing technical services across both hardware and software solutions
  • ITIL Certification (Service Management), or equivalent framework experience
  • Comprehensive knowledge, acquired through hands-on experience, in a specialist technical support environment
  • Experience in application development is an advantage