Technical Specialist / Manager

Location: Lai Chi Kok, Sham Shui Po District
Job Type: Permanent
Posted: 19 days ago
Contact: Jacky Ng
Discipline:
Reference: 191276_1546422578

JobDescription

  • Lead a 7 x 24 operation team on network surveillance, tier 1 and tier 2 engineering support, on-going Move and Change of customer's network equipment
  • Responsible for the IT service management processes and practices implementation and operations and continuous service improvement
  • Deliver technical consultancy as well as documentation on network capacity, performance and utilization report to customers
  • Regular review with equipment vendor on Hardware and Software vulnerability and bug and derive recommendation
  • Handle customer enquiry on performance of their circuits / networks / component issues
  • Develop and motivate sub-coordinates to uplift their performance through training, coaching, teamwork and organizing sectional activities
  • Ensure an effective Tier 2 Operation Support especially focusing on incident, problem and change management

Job Requirements

  • Degree / Higher Diploma holder in electronics, computer engineering or the equivalent, and 3 years' experience in networking or system integration / support
  • Good knowledge in implementing networking solutions
  • Good understanding of the IT service management process is desirable
  • One or more of Certification of Cisco is preferred
  • Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude
  • Good customer services and able to work under pressure
  • Proficiency in spoken and written in both Chinese and English