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Technology Support Analyst

Job Title: Technology Support Analyst
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Industry:
Salary: Negotiable
Reference: 248524
Contact Name: Michelle Ho
Contact Email: michelle.ho@peoplebank.asia
Job Published: August 01, 2022 17:45

Job Description

Our client is a leading legal firm.

This position will be responsible overseeing the service delivery and provide daily technical support to users.

Responsibilities:

  • Provide end-users technical IT support with supporting IT ticketing system
  • Assist in server administration, troubleshooting and backup
  • Provide end-user software applications and hardware support, such as laptops, desktops and mobile devices
  • Perform incident and service request management
  • Provide IT training to end-users

Requirements:

  • Degree holder in Computer Science, information Technology or related discipline
  • Minimum 5 years' experience in technical support
  • Familiar with computer hardware, servers, network and handheld devices
  • Proven experience in end-user facing
  • Fluent communication, both written and spoken, in English and Chinese (both Cantonese and Mandarin)

To apply online, please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Ho at +852 2833 4182.