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Voice Engineer

Job Title: Voice Engineer
Contract Type: Contract
Location: Tai Kok Tsui, Yau Tsim Mong District
Industry:
Salary: Negotiable
Reference: 177241_1505289325
Contact Name: Man-e Yuen
Contact Email: myyuen@peoplebank.asia
Job Published: September 13, 2017 15:55

Job Description

Responsibilities:

  • Project Management include but not limited to project planning, coordination and supervision
  • Responsible for Call Centre migration
  • Vendor management
  • Testing strategy planning
  • Manage implementation in Data Center
  • Troubleshooting for customer reported problem


Requirements:

  • Diploma or Degree in Computer Science or equivalent
  • At least 5 years working experience with Voice/Contact Centre background (Server background will also be considered)
  • Solid experience on Genesys, Oracle SBC and Nuance is preferred
  • Willing to work under pressure and odd hours working
  • Good interpersonal and communication skills
  • Analytical, consulting, troubleshooting, communication and documentation skills
  • Good team player, proactive, self-motivated and open-minded
  • Proficiency in spoken and written in both Chinese and English

 

Interested parties, please send your CV to myyuen@peoplebank.asia or contact me at 2819 2984 for job details. Thanks.