- Perform document scanning, indexing, and uploading into designated systems in a timely manner
- Handle incoming physical documents including applications, endorsements, and customer correspondence
- Ensure scanned documents are clear, complete, correctly classified, and filed under the appropriate policy or customer record
- Conduct preliminary checks to ensure document completeness before scanning
- Assist in document retrieval, rescanning, and quality checking when required
- Maintain proper handling of confidential and sensitive customer information
- Support ad‑hoc operational tasks assigned by the team supervisor
- Comply with internal procedures, data privacy, and information security requirements
- Assist in data input, policy record maintenance, and system updates
- Perform document checking to ensure information completeness and accuracy
- Prepare and handle policy documents, letters, and related correspondence
QUALIFICATIONS / EXPERIENCE
- Secondary education or above
- Relevant experience in document scanning, back‑office operations, or insurance administration preferred
- Basic computer skills and familiarity with document management systems
- Detail‑oriented, well‑organized, and able to handle repetitive tasks accurately
- Able to work independently and meet daily operational targets
- Knowledge of insurance documents is an advantage but not mandatory