- Manage end-to-end user provisioning, account lifecycle setup, profile configurations, and system permissions alignment
- Deliver timely technical troubleshooting for local office staff regarding hardware, software, connectivity, and peripherals
- Act as the primary operational point of contact to coordinate project deliverables and technical resolutions with external IT service providers and the regional in-house IT team
- Develop, maintain, and optimize simple automation scripts using VBA and Python to streamline daily workflows
- Assist with the installation, account configuration, routine troubleshooting, and maintenance of the trading terminals for the business team
- Higher Diploma or Bachelor’s Degree in Information Technology, or a related discipline
- IT Support experience in the Financial Services
- Working knowledge of Excel VBA or Python scripting is preferred
- Working exposure to configuring and maintaining trading platform setups is preferred