- Support client inquiries related to digital banking channels and platforms
- Coordinate with Technology teams to investigate and resolve system incidents
- Analyze customer feedback and work with relevant teams to improve digital services
- Coordinate feature releases and service updates for the mobile banking app
- Maintain regulatory alerts and perform required operational control activities
- Bachelor's degree or equivalent qualification
- 2-3 years' experience in Product or Business Analysis within banking
- Digital banking, mobile app, or digital platform experience is preferred
- Good communication skills in Cantonese and English
- Proficient in Microsoft Office with strong multitasking and prioritization skills