Responsibilities
- Capture and document detailed business requirements, user stories, process maps, and functional specifications under senior guidance.
- Conduct end-to-end process analysis across Middle Office workflows to identify risks, operational gaps, and automation opportunities.
- Analyze operational data and generate Management Information (MI) reports on turnaround times, volumes, and exception metrics.
- Coordinate cross-functional alignment across Front Office, Operations, Compliance, Risk, and Technology teams to clarify priorities.
- Facilitate User Acceptance Testing (UAT) through test scenario design, evidence collection, defect logging, and sign-off tracking.
- Maintain complete documentation, RAID logs, and Standard Operating Procedures (SOPs) to ensure full audit readiness.
- Strong analytical and problem-solving skills with a proven track record of structuring complex operational data.
- Excellent written and verbal communication skills in English, accompanied by fluency in Cantonese or Mandarin.
- High proficiency in Microsoft Office (Excel, PowerPoint, Word), with knowledge or experience in VBA and data reporting tools considered a plus.
- Solid understanding of risk-and-controls frameworks and strong interest in Private Banking Middle Office operations.
- Effective stakeholder management capabilities across technical and non-technical business units.
- Fresh graduates are welcome; with relevant internships or project experience in financial services and business analysis is an advantage.