You will drive the digital transformation of insurance projects within an Agile framework, translating complex customer behaviours into seamless digital journeys. By bridging the gap between business vision and technical execution, your work will directly shape user experiences and optimize high-impact digital products for global customers.
Responsibilities
- Drive digital business and customer behavior requirements for insurance-related projects under Agile methodology.
- Collaborate with Product Owners to execute design thinking, generate high-level requirements, and map customer journeys.
- Formulate business epics and user stories with robust acceptance criteria within committed timescales.
- Execute in-depth impact analysis and technical feasibility studies of customer journeys to support front-end and back-end solution design.
- Facilitate cross-functional collaboration across Product, UI/UX Design, Engineering, Scrum Masters, and Quality Assurance teams.
- Manage project risks, issues, and interdependencies by providing appropriate mitigation and escalation strategies.
- Minimum 2 years of experience supporting requirements management for digital transformation initiatives within banking or insurance.
- Solid understanding of digital insurance application journeys, customer-centric design, and Agile methodologies.
- Proficiency in Agile project management tools, specifically JIRA and Confluence, for day-to-day team communication.
- Strong analytical and problem-solving skills with a proven ability to evaluate risks, technical feasibility, and operational constraints.
- Excellent communication, negotiation, and relationship management skills to align stakeholders with conflicting priorities.
- Proactive, solution-oriented mindset focused on removing technical blockers and embracing new technologies.