Responsibilities
- Lead end-to-end qualitative and quantitative research programs aligned with strategic business outcomes.
- Execute usability testing, interviews, surveys, and prototype validations alongside cross-functional teams.
- Synthesize multi-source data, customer sentiment, and digital analytics into actionable design recommendations.
- Coach colleagues and manage external research vendors, tools, and platforms to ensure research quality and scalability.
- Champion ethical research governance, data privacy compliance, and risk mitigation standards.
- Integrate emerging research methodologies, AI/ML tools, and behavioral analytics to enhance capabilities.
- Present compelling research narratives to senior stakeholders to guide digital product strategy.
- Measure and link research activities directly to business metrics and customer journey improvements.
- Demonstrate a proven track record leading UX, design, or behavioral research across full product lifecycles.
- Show deep expertise in qualitative and quantitative research methods, usability testing, and data synthesis.
- Possess proficiency with modern research and design tools like UserTesting, Dovetail, Miro, and Figma.
- Display a solid understanding of digital customer behavior, accessibility standards, and journey analytics.
- Bring experience coaching multidisciplinary agile teams and establishing scalable ResearchOps practices.
- Hold knowledge of regulatory compliance, data privacy, and ethical standards in regulated environments.
- Apply strong stakeholder engagement skills with the ability to translate customer insight into business impact.
- Maintain a strategic mindset with a deep commitment to inclusive design principles and diverse perspectives.