- Map, analyze, and reengineer the end-to-end customer onboarding process flow to eliminate bottlenecks and identify opportunities for streamlining
- Conduct deep-dive workflow assessments across various broader operational processes to eliminate redundancies and improve overall processing speed
- Implement target operating models that balance risk management with a seamless, frictionless customer experience
- Manage project milestones, track deliverables, mitigate risks, and resolve issues to ensure projects are executed on time and within scope
- Act as the bridge between Operations, Technology, Compliance, and Business units to drive consensus on process changes
- 5+ years of dedicated project management experience, preferably within the banking industry
- Proven exposure to operational transformation, workflow redesign, or customer onboarding (KYC/CDD/NTB) systems is highly advantageous
- Advanced proficiency in process mapping methodologies (e.g., Lean, Six Sigma, Agile, or BPMN)
- A passion for designing internal processes through the lens of the end-user or customer
- Exceptional written and verbal communication skills, with the ability to distill complex data into crisp, executive-ready presentations