Responsibilities
- Reviewing daily posts and comments published within the customer community
- Responding to member inquiries and addressing non-authenticated customer posts
- Escalating incidents and complaints promptly through appropriate channels
- Publishing engaging posts on banking topics tailored to Mainland customers
- Compiling monthly newsletters featuring member activity dashboards
- Designing engagement activities to boost ongoing community participation
- University degree holder
- Native-level Chinese (Simplified/Traditional) and fluent English communication skills
- Native or strong proficiency in both Putonghua and Cantonese
- Deep understanding of Mainland China social media trends and popular culture
- Strong analytical capabilities with high attention to detail
- Prior background in banking or social media content management