Responsibilities
- Deliver Tier 1 and Tier 2 IT support across phone, email, ticket, and walk-in channels
- Perform troubleshooting, software deployment, and performance optimization for Windows and macOS endpoints
- Administer Microsoft 365 services including Exchange, Teams, SharePoint, OneDrive, Entra ID, and Active Directory
- Manage Microsoft Intune for device provisioning, MDM, endpoint security monitoring, and compliance
- Support meeting room AV systems, video conferencing, server room operations, and vendor coordination
- Handle IT asset lifecycle tracking, inventory management, onboarding/offboarding setups, and root cause analysis
- Minimum 5 years of end-user support and 3 years of hands-on onsite support experience
- Minimum 2 years of experience in Microsoft 365 administration and Intune/Endpoint Management
- Proven track record supporting senior management/VIPs and environments with 200+ users
- Strong technical knowledge of Windows 10/11, Active Directory, Entra ID, Azure, and network fundamentals
- Relevant certifications such as MD-102, MS-900, CompTIA A+/Network+, or ITIL Foundation
- Fluent Cantonese and good English communication skills to interact effectively with business stakeholders