- Provide desk-side support to end users through email, phone, Teams, or in person
- Providing technical on-site, face-to-face End User IT support, including IMAC, PC troubleshooting, problem resolution, and maintenance
- Have a broad background in hardware support for both desktops, laptops & mobile phones, iPads, and Tablets. Software support for Windows, macOS, iOS, Android OS, M365, Intune, and Altiris.
- Provides end-to-end user support, advice, and guidance around Document recovery, Emails, & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
- Support senior management and/or VIP users and their secretary for all IT-related issues
- Support different venues within West Kowloon
- Diploma/ or above in Information Technology or Computer-related disciplines
- 3 years of relevant experience in IT IT-related field is preferred
- I.T. certificate holder will be an advantage
- Good command of both written and spoken English and Chinese