Infrastructure Support Engineer

Infrastructure Support Engineer

Location:

Yau Tsim Mong 

Industry:

IT Support / Helpdesk

Contact Name:

Alex Chan

Contact Phone:

2833 4100

Date Published:

16-Jun-2025

The Role:
  • Provide IT desktop service and end-user support in the office 
  • Monitor, maintain and assign, and close the IT ticketing system for end-user tickets
  • Act as the first point of contact for user incidents & service requests for collaboration tools
  • Install, move, add, and change (IMAC) requests supporting the desktop IT infrastructure
  • Diagnose errors or technical problems and determine proper solutions
  • Take ownership of service incidents/requests and liaise with other GTS teams to resolve and manage user expectations

Experience Needed:
  • At least 3 years of experience in providing end-user support.
  • Strong knowledge in Windows 10,11, Microsoft Office 365, and ServiceNow
  • Knowledge of Network (LAN/WAN), Server Room/Data Center support for cable patching
  • Good communication skills in English
  • Short notice (1 week or less) is an advantage
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