- Provide first-tier support to users and escalate complex bugs to vendors for fixes and deployments
- Support User Acceptance Testing (UAT), gather feedback, and ensure systems meet user needs
- Update website content using CSS/HTML and generate reports via SQL queries
- Understand and translate user requirements into technical actions
- Create and maintain clear documentation for processes and procedures
Experience Needed:
- Diploma in Information Technology or relevant disciplines
- Working knowledge of HTML5/CSS3/JavaScript frameworks, and SQL
- Computer literacy in Web Analytics, eCommerce platform, Oracle, and Magento is preferable
- Strong negotiation, presentation, and interpersonal skills
- Good command of written and spoken English and Chinese