(Snr) Application Specialist (Fresh grad will be considered)

Job Type: Contract
Posted: over 1 year ago
Contact: Alice Tong
Reference: 252830

2 openigns -

  1. Senior Specialist
  2. Fresh graduate / junior Specialist


  • Develop working knowledge on products and how to troubleshoot the different areas of the products
  • Provide outstanding technical support for our software products, services and solutions. Escalate complex issues to senior staff or Management
  • Promptly respond to customer requests for support and provide timely resolutions to issues raised.
  • Interact with customers & Business Partners to help troubleshoot and resolve application problems or issues
  • Assist to develop and maintain internal work instructions and related internal documentation.
  • Manage multiple customer issues simultaneously.
  • Thoroughly document customer interactions, efforts and resolutions for future use and review.
  • Efficiently escalate issues following department process for rapid resolution.
  • Stay abreast of current technology in solutions, design changes, and new solutions offered
  • Provide Innovative ideas to drive service and solutions enhancement
  • Identify creative ways to improve customer experience and department processes continuously
  • Traveling across Asia on ad-hoc basis and participate in implementation tasks

Knowledge, Skills, and Abilities:

  • Fluent in English and Cantonese, Mandarin is a definite advantage
  • Technical Aptitude
  • Strong interpersonal and communications skills
  • Strong communication and coordination, and excellent customer service skills
  • Strong problem analysis and problem-solving capability
  • Collaborative team player

Preferred skills and experience:
The ideal employee/candidate will have experience with the following:

  • Experience in Healthcare or Healthcare IT
  • Laboratory workflow exposure in multiple areas of a clinical laboratory
  • LIS (laboratory information system) software administration
  • Instruments interfacing

Interested parties please share your resume by Apply Now.