Key Purpose of the Role:   To provide in-life 2nd/3rd line support to the outsourced voice network and implement pre-approved technical changes resulting from sponsored projects. Principal Responsibilities:   Operational support Handling 2nd/3rd level faults and enquiries on the Cisco Voice estate Participate after hours 2nd/3rd line on-call support roster Working with 1st level closely to support them on the daily operation and BAU task Support Exec/VIP users face to face in Hong Kong Representing as Voice Team within IT department Carry out IPT changes that are classified as operational changes Perform routine day-to-day voice activities. Coach and mentor other team members in Voice and IP telephony skills/practice. Project implementation Where workload is manageable, the personnel will involve in voice project implementation Participate and contribute to design and implementation of new voice infrastructure Documentation of procedures and technical information Person Specification: Essential Skills & Experience (key competencies)   Experience   Must have extensive Call Manager Configuration and Support Experience Must have extensive experience of supporting a large scale, international Cisco IPT environment. 5+ Years' experience in a 2nd/3rd line support environment. Trader voice support experience an advantage but not essential Experience in a financial/i-bank environment an advantage but not essential. Skills   CCNP Voice certification minimum Strong IP Telephony troubleshooting skills and experience Takes all appropriate action to achieve targets, outcome and results focused Strongly motivated to succeed, able to work independently and across the matrix. Able to work with all parts of teams and external partners to deliver a solution to clients Excellent verbal communication skills Able to interact at all levels internally and if necessary externally Presents with personal confidence Excellent written communication skills- reports, client documents. Interested parties please send your resume to alice.tong@peoplebank.asia or contact Alice Tong at 2819-2981.