Our FSI client is seeking for potential helpdesk support candidate with the details as below:-
- Frontline Helpdesk Support - troubleshooting and resolving computing hardware and applications (general and proprietary software)
- Following up with internal customers to ensure full resolution of issues
- Managing the service desk ticket queue and perform ticket triage/escalation to appropriate support teams as necessary
- PC Workstation installation and relocation work, including (but not limited to):
- PC / Notebook / Monitor installation and configuration
- Hardware and software technical support, inventory, and documentation
- Support for mobile devices (knowledge of AirWatch is preferred)
- General support activities as per instructions from supervisor
- General health check/maintenance tasks as per instructions from supervisor
- Contribute to the development of the internal support knowledge base (including documenting solutions to issues, updating/revising training manuals, etc.)
Interested parties please send the resume by Apply Now.
