Production Support (Up to 35K + Bonus)

Job Type: Contract
Posted: about 4 years ago
Contact: Benny Wong
Reference: 197120_1565752417

Our client is a MNC company, they are looking for a Senior Analyst Programmer or System Analyst with experience in application experience in cross-functional environment and sizable organization to join their IT team.

  • Create actionable deliverables such as communication plan, roadmap, and coaching plan.
  • Perform stakeholder management, particularly in supporting and engaging senior business leaders.
  • Exercise Information Technology Infrastructure Library (ITIL) best practices
  • Provide high quality application support to business, fulfilling requests accurately and in a timely manner.
  • Monitor high priority incidents and performance problems, conduct root cause analysis and deliver resolution to avoid recurrence.
  • Assist in developing support processes and ensure up-to-date documentation is available for cross team knowledge sharing and development.
  • Test software components to ensure enhancements and patches delivered to customers are in full working order.
  • Systems management and monitoring of server tasks to ensure incoming and outgoing data is processed reliably on schedule.
  • Ensure the system design reflects user requirements by conducting system design review with business analysts.
  • Conduct System Integration Testing (SIT) and coordinate User Acceptance Test (UAT).
  • Document project artifacts and deliverables such as test cases and test results.
  • Ensure consistent and high quality delivery against internal governance and best practice standards of software development.

  • University degree in computer science or related discipline
  • Fluency in both spoken and written English and Cantonese
  • 5 years of experience in the IT field, with at least 3 years of application support experience in cross-functional environment and sizable organization
  • Preferably in retail or distribution industry.
  • Experience in end-to-end system development lifecycle (SDLC) including requirements analysis, development, testing, deployment, and maintenance.
  • Good knowledge of operating systems, desktop systems, application environment, and latest web technologies.
  • Good understanding of enterprise information system architecture, internet development/evolution, social media, e-commerce, user experience, and related disciplines.
  • Experience in collaborating with external development team and vendors for project delivery.
  • Strong analytical and problem solving skills, able to work with challenges and adapt quickly to ambiguity and changing priorities in fast-changing environment.
  • Strong communication and interpersonal skills with good command of written and spoken English and Chinese.