Service Desk Team Lead (Regional)

Location: Hong Kong
Job Type: Permanent
Posted: 11 months ago
Contact: Kelvin Lau
Reference: 251319

Our client is a global apparel group well renowned for their resources invested in IT function such that business operation could successfully leverage up-to-date advance technologies. They are now recruiting a Service Desk Team Lead to join the team. The ideal candidate would be someone who embraces regional coverage and enjoys providing mentorship for junior members. On top of competitive remuneration package, flexible WFH policy and family-oriented medical coverage will also be provided.

What the role will cover:

  • Manage service desk operation and streamline procedures
  • Define infrastructure standard and provide IT support
  • Act as 1st point of contact on users and technical requests
  • Take timely action on requests and ensure proper follow up is provided
  • Provide mentorship to junior team members on troubleshooting procedures
  • Assist in procurement process on software and hardware inventory
  • Create and maintain documentation
  • Review existing process and identify opportunity on process enhancement
  • Participate in ad-hoc projects

The ideal candidate:

  • Diploma holder or above in Computer Science, Information Technology or relevant discipline
  • 5 years' experience providing IT and users support
  • Technicalyoficient with desktop environment, Active Directory, Citrix, hand-held devices, video conferencing tools and knowledge on basic server and network equipment is advantageous
  • Strong interpersonal skills and can work well with stakeholders from various seniority from different countries
  • Willing to provide mentorship for junior members
  • Fluent communication, both written and spoken, in English and Chinese

To apply online, please click the 'Apply' button below. For a confidential discussion about this role please contact Kelvin Lau at or +852 2833 4138.