System Support

Job Type: Permanent
Posted: over 5 years ago
Contact: Bernie Salay
Reference: 182846_1521795811

System Support


  • The role is based in our Hong Kong office
  • Provide IT support services to end-users in Greater China region
  • Analyse and troubleshoot end-users' computer problems
  • Perform regular system checks
  • Ensure IT systems and services are stable
  • Maintain good documentation
  • Coordinate with vendors for systems maintenance


  • Degree in computer science or a related discipline
  • At least 2 years' relevant working experience
  • Solid experience in troubleshooting Windows desktops, software, hardware and network problems
  • Knowledge in VMware ESXi, Windows Server, Active Directory, Juniper Firewall, Exchange Server, Skype for Business, Office 365, Window 10 and Polycom IP phones
  • Good command of English and Cantonese and Mandarin
  • Strong customer-service mindset
  • Self-motivated, solid problem-solving skills, and able to multi-task effectively