Our client is a banking corporation.
Job Duties & Responsibilities:
- Perform helpdesk service and handle user enquiries; Provide 1st tier technical support including troubleshooting, incident and problem identification, resolution and escalation
- Responsible for User ID administration; system testing and installation,
- IT asset inventory control and report printing
- Develop and maintain system documentation
- Liaise with internal users and external vendor on IT project implementation
- Handle ad-hoc duties as assigned
Requirements:
- Degree/Higher Diploma Holder in IT or related discipline
- Minimum 2 years' working experience in service desk and system support
- Certified MCITP, CCNA, ITIL is an advantage
- Good command of English and Cantonese, knowledge of Mandarin is an advantage
