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Application Support Team Lead

Job Title: Application Support Team Lead
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 250876
Contact Name: Senny Leung
Contact Email: senny.leung@peoplebank.asia
Job Published: October 19, 2022 14:04

Job Description

Our client is a dominant leader in IT consultancy acorss APAC regions, providing professional solutions and services to help customers achieve successful digital transformation. With history of 50 years and has over 1200 employees currently.

Duties:

  • Provide L1/L2 application support to all parties (internal / external)
  • Gather data to for reports to management
  • Addressing the clients' service requests and enhancements
  • Manage the Support team to align with the compliance of processes for the service
  • Ensure the achievement of SLAs and keep the supporting records
  • Predict and plan the required timing and service for any maintenance projects

Requirements:

  • Degree holder in Business Management, Computer Science or related disciplines with equivalent years of experience
  • At least 3 years application support experience
  • Proven experience as a supervisor / senior / team lead and potential to be senior management
  • Experience in web development in using .Net platform is plus
  • Knowledge in MySql, SQL Server or Oracle
  • Capable to identify the root cause and provide reasonable resolution
  • Strong communication skill and able to speak in both Cantonese and English

Interested parties, please click "APPLY" Now.