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Contract Helpdesk VIP support x 6

Job Title: Contract Helpdesk VIP support x 6
Contract Type: Contract
Location: Central and Western District, Hong Kong
Industry:
Salary: Negotiable
Reference: 205701_1599109449
Contact Name: Man-e Yuen
Contact Email: myyuen@peoplebank.asia
Job Published: September 03, 2020 13:04

Job Description


Duties:

  • Provide technical on-site VIP support, including installation, PC troubleshooting, problem resolution and maintenance
  • Have a broad background in hardware support for both laptops and mobile phones (iOS/Android)
  • Answer customer questions regarding operation and malfunctions.
  • Provides end to end user support, advice and guidance around Document recovery, emails & personal folder recovery, Data management, Mobile Managed Provisioning / User Support



Requirements:

  • Higher diploma or above in IT subjects
  • At least 3 years extensive VIP support experience in laptops and mobile devices
  • Excellent client service
  • Good team members
  • Responsible with good communication and interpersonal skills
  • Able to speak fluent English and Cantonese