Duties:
- Provide technical on-site VIP support, including installation, PC troubleshooting, problem resolution and maintenance
- Have a broad background in hardware support for both laptops and mobile phones (iOS/Android)
- Answer customer questions regarding operation and malfunctions.
- Provides end to end user support, advice and guidance around Document recovery, emails & personal folder recovery, Data management, Mobile Managed Provisioning / User Support
Requirements:
- Higher diploma or above in IT subjects
- At least 3 years extensive VIP support experience in laptops and mobile devices
- Excellent client service
- Good team members
- Responsible with good communication and interpersonal skills
- Able to speak fluent English and Cantonese
