IT Helpdesk Support

Location: Fo Tan, Sha Tin District
Job Type: Contract
Posted: 15 days ago
Contact: Benny Wong
Discipline:
Reference: 212993_1622959013


Responsibilities

  • Technical and functional support of e-commerce users including connectivity, network testing, chats and tickets
  • Problem management with focus on wide scale technical issues
  • Liaising between internal teams and customers to ensure a prompt and effective resolution of escalated issues
  • Managing escalations to our development team on technical issues



Requirements

  • Degree holder in IT, Computer Science, or related discipline
  • 2-year of Helpdesk support experience and real-time troubleshooting, more experiences will put into consideration
  • Non-office hours urgent call support is required
  • Good command of spoken and written English and Chinese