IT Helpdesk Support

IT Helpdesk Support

Job Duties:
(a) receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user's reported problems are resolved;
(b) executing IT system routine activities including daily system health and security checks, backup operation and data centre operation;
(c) performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated;
(d) performing and executing IT tasks in compliance with the procedure and documentation adopted company;
(e) supporting IT project implementation; and
(f) performing other duties as assigned by IT manager(s) and supervisor(s)

Requirements: -

1. A recognized diploma preferably in Computer Science or Information Technology, or equivalent; AND five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent;
2. Good command of written and spoken English and Chinese;
3. Good interpersonal, communication, problem solving and analytical skills;
4. With 2 years of solid experience in providing IT help desk support in large corporations or government departments is preferable;
5. Hands-on technical support experience and knowledge in at least two of the following areas:
6. Local Area Network
7. Microsoft Active Directory and Microsoft operating system software
8. Microsoft Office Word, Excel, PowerPoint and Access version 2016
9. Microsoft Exchange/Outlook
10. IBM Notes
11. Professional certification in any of the above areas will be an advantage;

Interested parties please send in your profile by clicking Apply Now or call 2819 2916 for further disccusion.

Thank you.