Responsibilities
- Technical and functional support of e-commerce users including connectivity, network testing, chats and tickets
- Problem management with focus on wide scale technical issues
- Liaising between internal teams and customers to ensure a prompt and effective resolution of escalated issues
- Managing escalations to our development team on technical issues
Requirements
- Degree holder in IT, Computer Science, or related discipline
- Minimum 1-year of Helpdesk support experience and real-time troubleshooting, more experiences will put into consideration
- Non-office hours urgent call support is required
- Good command of spoken and written English and Chinese
