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IT Helpdesk Support (Renewable Contract)

Job Title: IT Helpdesk Support (Renewable Contract)
Contract Type: Contract
Location: Fo Tan, Sha Tin District
Industry:
Salary: Double Pay, Medical and Dental
Start Date: ASAP
Reference: 212993_1623751401
Contact Name: Benny Wong
Contact Email: benny.wong@peoplebank.asia
Job Published: June 15, 2021 18:03

Job Description


Responsibilities

  • Technical and functional support of e-commerce users including connectivity, network testing, chats and tickets
  • Problem management with focus on wide scale technical issues
  • Liaising between internal teams and customers to ensure a prompt and effective resolution of escalated issues
  • Managing escalations to our development team on technical issues



Requirements

  • Degree holder in IT, Computer Science, or related discipline
  • Minimum 1-year of Helpdesk support experience and real-time troubleshooting, more experiences will put into consideration
  • Non-office hours urgent call support is required
  • Good command of spoken and written English and Chinese